Refund Policy — sky-cierge.com
At sky-cierge.com, we are committed to offering excellent travel services and a smooth experience for all our customers. This Refund Policy explains the conditions and process for refunds on bookings made through our platform.
1. General Guidelines
Refunds are subject to the individual terms and conditions set by each service provider, including airlines, hotels, and tour operators. We are here to help you understand and navigate these specific policies to the best of our ability.
2. Cancellations
Cancellations by Customer:
If you need to cancel your reservation, please notify us as early as possible. The applicable rules and any potential refunds will depend on the policies of the service provider involved.
Cancellation Charges:
Depending on when the cancellation is requested, certain fees may be charged. For detailed information, please review the cancellation policy of the respective provider.
3. Refund Process
Eligibility:
Refund eligibility is determined by the service provider’s cancellation and refund policy. Requests that do not follow these procedures may not qualify for a refund.
Processing Time:
Once a refund is approved, it may take approximately [X] days to be processed. The exact time frame can vary depending on the payment method used and the policies of the provider.
4. Non-Refundable Items
Some bookings or services may not qualify for a refund under any circumstances, such as:
Certain flight tickets
Discounted or promotional bookings
Travel insurance fees
5. Modifications to Bookings
If you wish to make changes to your reservation (for example, altering dates or adjusting your itinerary), additional charges may apply as per the specific terms of the service provider.
6. Resolving Disputes
If you have concerns or issues related to a refund, please contact us directly. We’re here to help resolve matters as promptly as possible.
📧 Email: info@sky-cierge.com
📞 Phone: +1 (347) 915-6467