1. Baggage Policy

1.1. Carry-On Baggage Each passenger is allowed one carry-on bag and one personal item (e.g., a purse, briefcase, or laptop bag).

• Maximum weight: 10 kg (22 lbs)
• Maximum dimensions: 56 x 36 x 26 cm (22 x 14 x 10 in)

1.2. Checked Baggage Allowance depends on the route and ticket type.

• Economy Class: Usually 1 piece up to 23 kg (50 lbs)
• Business Class: Typically 2 pieces up to 32 kg (70 lbs) each
• Dimensions for each bag: Not to exceed 158 cm (62 in) in total (L+W+H)

1.3. Excess Baggage Extra charges apply for:

• Overweight bags (23-32 kg)
• Oversized bags (159-294 cm)
• Additional bags beyond the allowance Charges vary by route and should be checked via the Copa Airlines website or customer service.

2. Unaccompanied Minor Policy

Copa Airlines offers a service for unaccompanied minors aged between 5 and 14 years old. It is optional for children aged 15 to 17.

2.1. Requirements:

• Must be booked in advance
• Parent or guardian must complete and sign the unaccompanied minor form
• Must arrive at the airport early for processing

2.2. Charges:

• Additional service fee applies per child, per trip
• Fee varies depending on the route

2.3. Supervision:

• Airline staff accompanies the child through check-in, boarding, and disembarkation
• Hand-off to the authorized person at the destination

3. What You Can Carry Onboard

Passengers can bring:

• One carry-on bag and one personal item
• Duty-free purchases
• Baby food and items for infants
• Medical devices (CPAP machines, medications)
• Items must comply with TSA and airline restrictions

Prohibited items include:

• Weapons
• Explosives
• Hazardous materials
• Large quantities of liquids

4. Visa and Travel Documentation

Copa Airlines adheres strictly to international travel laws:

• Passengers must carry valid passports
• Visa requirements depend on the destination country
• The airline is not responsible for denied boarding due to improper documentation

Recommended:

• Confirm visa rules prior to travel
• Use Copa’s documentation checker online

5. Check-In and Check-Out Policies

5.1. Online Check-In:

• Available 24 to 1 hour before departure
• Accessible via Copa’s website or mobile app

5.2. Airport Check-In:

• Opens 3 hours before international flights
• Closes 1 hour before departure

5.3. Boarding Time:

• Gates close 45 minutes before departure

5.4. Express Check-Out:

• Available at some destinations for Business Class passengers

6. Major Routes Covered by Copa Airlines

Copa Airlines connects major cities across:

• North America (Miami, New York, Los Angeles, Toronto)
• Central America (San José, Guatemala City, San Salvador)
• South America (Bogotá, Lima, São Paulo, Buenos Aires)
• The Caribbean (Havana, Santo Domingo, Aruba)
• Panama City (Hub of the Americas)

Copa operates one of the most efficient hubs in Latin America from Tocumen International Airport.

7. Pet Policy

7.1. In-Cabin Travel:

• Allowed for small cats and dogs
• Weight (including carrier): Maximum 9 kg (20 lbs)
• Must be kept under the seat in a soft-sided carrier

7.2. Checked Baggage:

• Larger pets can travel as checked baggage
• Only on certain routes and weather permitting

7.3. Cargo Travel:

• Pets can be transported as cargo if too large for cabin or checked baggage

7.4. Restrictions:

• Some breeds not allowed due to health risks
• Seasonal restrictions in high-temperature regions

8. Cancellation Policy

8.1. Voluntary Cancellations:

• Depends on fare class
• Refundable tickets: Full refund minus service charges
• Non-refundable tickets: Refund not applicable, but travel credit may be offered

8.2. 24-Hour Rule:

• Full refund allowed if canceled within 24 hours of booking and departure is 7+ days away

8.3. Involuntary Cancellations:

• Caused by weather, strikes, etc.
• Full refund or rebooking without extra fees

9. Refund Policy

9.1. Refund Methods:

• Original payment method
• Processing time: 7–10 business days

9.2. Refundable vs. Non-Refundable:

• Refundable tickets: Eligible for refund minus service charges
• Non-refundable: Can be converted into travel credit

10. Date Change Policy

10.1. Change Fees:

• Varies by fare type
• Flex and business fares may offer free changes

10.2. How to Change:

• Through website, mobile app, or customer service

10.3. Conditions:

• Fare difference must be paid
• Changes subject to availability

11. Other Important Policies

11.1. Special Assistance:

• Services available for passengers with reduced mobility
• Must request at least 48 hours in advance

11.2. Medical Conditions:

• Medical clearance may be required for specific conditions

11.3. Lost and Found:

• Claims must be made within 30 days
• Airline assists in tracking and returning lost items

11.4. In-Flight Entertainment:

• Available on select aircraft
• Copa Showpass app allows access to movies, TV shows, and music

11.5. Meals Onboard:

• Complimentary meals and beverages on most international flights
• Special meal requests must be made 24+ hours in advance

11.6. Frequent Flyer Program – ConnectMiles:

• Earn miles on every flight
• Redeem for flights, upgrades, and partner services
• Tiers: Silver, Gold, Platinum, Presidential

Conclusion

Copa Airlines offers a comprehensive and customer-friendly set of travel policies that cater to a wide variety of traveler needs. From generous baggage allowances to detailed unaccompanied minor procedures and flexible cancellation rules, passengers can expect a smooth and professional experience. Whether traveling for business, leisure, or family purposes, understanding these policies can greatly enhance your travel comfort and peace of mind.

For the most up-to-date information, always refer to Copa Airlines’ official website or contact their customer service directly.