1. Baggage Policy

Carry-on Baggage

• Economy Class: One piece of carry-on baggage is allowed, with dimensions not exceeding 55cm x 40cm x 25cm and a weight limit of 10 kg.
• Business and First Class: One carry-on bag and one personal item such as a laptop or handbag.

Checked Baggage

• Domestic Flights:
  • Economy Class: 20 kg
  • Class J (Premium Economy): 25 kg
  • First Class: 45 kg
• International Flights:
  • Economy Class: Two pieces, each up to 23 kg
  • Premium Economy: Two pieces, each up to 23 kg
  • Business Class: Three pieces, each up to 32 kg
  • First Class: Three pieces, each up to 32 kg

Extra Baggage Passengers can purchase additional baggage online or at the airport. Charges vary depending on the route.

Oversized/Overweight Items

• Bags exceeding 203 cm in total dimensions or 32 kg in weight may not be accepted.
• Advance notice and approval are often required for such items.

2. Unaccompanied Minor Policy

Japan Airlines offers services for unaccompanied minors (UMs) aged 5 to 11.

Domestic Flights

• Mandatory for children aged 5-7 traveling alone.
• Optional for children aged 8-11.

International Flights

• Available for children aged 6 to 11.
• Service must be arranged in advance, and a guardian must remain at the airport until the flight departs.

Service Includes:

• Escort during check-in and boarding
• In-flight assistance
• Handoff to designated guardian at destination

3. Cancellation and Refund Policy

Domestic Tickets

• Cancellations made before departure may be eligible for a refund minus a cancellation fee.
• Refunds for partially used tickets depend on the fare conditions.

International Tickets

• Fully refundable fares allow cancellation anytime before departure.
• Non-refundable tickets can only be refunded in the event of flight cancellation or schedule change.

How to Cancel

• Online via “Manage Booking”
• JAL reservation centers
• Travel agents (if booked through them)

4. Date Change and Rebooking Policy

Domestic Flights

• Changes allowed depending on fare type.
• Economy saver tickets may not allow changes.

International Flights

• Business and First Class often include free date changes.
• Economy tickets may be changed with a fee.

Rebooking Channels

• Online
• JAL call centers
• Airport counters

5. Check-in Policy

Online Check-in

• Available 24 to 1 hour before departure for international flights.
• For domestic flights: from 24 hours to 20 minutes before departure.

Airport Check-in

• Domestic: Must check in at least 20 minutes before flight time.
• International:
  • Economy Class: 60-90 minutes prior
  • Business/First Class: 60 minutes prior

Mobile Check-in & Kiosks

• Available at major airports for added convenience.

6. What You Can Carry on Board

Permitted Items

• Personal electronics (phones, laptops, tablets)
• Baby food and milk (with limitations)
• Medication (with prescription if required)

Prohibited Items

• Sharp objects
• Flammable substances
• Weapons and explosives

Liquids Policy (International Flights)

• Containers must not exceed 100 ml
• All containers must fit in a 1-liter transparent, resealable bag

7. Visa and Travel Document Requirements

Japan Airlines does not issue visas but assists travelers with information.

Recommendations:

• Always check visa requirements before travel
• Ensure passport validity of at least 6 months

Traveling to Japan

• Some nationalities need a visa
• Japan eVisa available for certain travelers

Transit Passengers

• May not require a visa if not exiting the airport

8. Onboard Services and Entertainment

In-flight Entertainment

• Available in multiple languages
• Includes movies, TV shows, music, games

Wi-Fi

• Available on most international flights
• Free in Business and First Class
• Paid access for Economy Class

Meals and Drinks

• Special meals for dietary needs available on request
• Premium Japanese cuisine on international routes

9. Pet Policy

In-cabin

• Not allowed

Checked Baggage or Cargo

• Cats, dogs, and small birds allowed in climate-controlled cargo hold

Booking Requirements

• Must be done at least 48 hours before departure
• Must meet IATA container regulations

Fees

• Vary by route and pet weight

10. Major Routes and Destinations

Domestic Routes

• Tokyo (Haneda/Narita) to Osaka, Fukuoka, Sapporo, Okinawa

International Routes

• North America: Los Angeles, San Francisco, New York, Chicago
• Europe: London, Paris, Frankfurt, Helsinki
• Asia: Bangkok, Singapore, Manila, Beijing, Shanghai
• Oceania: Sydney, Melbourne

Hub Airports

• Haneda International Airport (HND)
• Narita International Airport (NRT)

11. Special Assistance and Accessibility

Wheelchair Services

• Available at all stages of travel

Hearing/Visually Impaired Support

• Special boarding and onboard assistance

Medical Needs

• Medical clearance may be required for certain conditions

Booking Assistance

• Dedicated helpline for travelers with special needs

12. COVID-19 and Health Safety Policies

Mask Policy

• Strongly recommended in-flight, subject to destination rules

Sanitization

• Enhanced cleaning of cabins, air filtration systems

Flexible Booking

• Waivers and flexible policies for tickets during the pandemic

Conclusion

Japan Airlines continues to be a preferred airline for both domestic and international travelers due to its world-class service and customer-first policies. Whether you’re flying across Japan or to global destinations, understanding these policies ensures a smooth and enjoyable travel experience.

For the most up-to-date information, always consult the official Japan Airlines website or contact their customer service before traveling.