Carry-On Baggage Allowance

JetBlue offers one of the more generous carry-on allowances among U.S. low-cost carriers. Each passenger is permitted to bring:

• One carry-on bag
• One personal item

Carry-on size limits:

• 22 x 14 x 9 inches (including wheels and handles)
• Must fit in the overhead bin

Personal item size limits:

• Should fit under the seat in front of you
• Examples: backpack, purse, laptop bag

Blue Basic Fare Exception

If you purchase JetBlue’s most restrictive fare, Blue Basic, you are only allowed a personal item unless you purchase an Even More Space seat or qualify for Mosaic status. Passengers with Blue Basic who bring a full-size carry-on bag may be charged a checked bag fee at the gate.

Checked Baggage Policy

JetBlue’s checked baggage policy depends on your fare type and destination.

Fees for domestic flights (as of 2025):

• First checked bag: $35
• Second checked bag: $45
• Third bag and beyond: $150 per bag

Weight and size limits:

• Maximum weight: 50 lbs (23 kg)
• Maximum dimensions: 62 inches (158 cm) in total (length + width + height)

Mosaic members and Mint customers:

• Receive two free checked bags.

Overweight and Oversized Bags

Overweight fees:

• 51–99 lbs (23–45 kg): $150 per bag
• Bags over 99 lbs (45 kg) are not accepted.

Oversized fees:

• 63–80 inches (total dimensions): $150 per bag
• Bags larger than 80 inches are not accepted.

Special Items and Sports Equipment

JetBlue accommodates many special items, including:

• Bicycles (must be properly packed; $100 fee per bike)
• Skis and snowboards (count as one checked item)
• Golf bags (count as one checked bag)
• Musical instruments (if within carry-on size, may be carried on; otherwise checked)

Advance notice is encouraged when traveling with specialty items.

👦 Unaccompanied Minor Policy: Keeping Young Travelers Safe

JetBlue offers a robust unaccompanied minor (UMNR) service to ensure children traveling alone are comfortable and secure throughout their journey.

Who Qualifies?

• Mandatory for children ages 5 to 13 traveling alone.
• Children under 5 are not permitted to travel alone on JetBlue.
• Children aged 14 and older may travel alone without using the UMNR service.

Restrictions

• Only available on nonstop flights.
• Not allowed on connecting flights or international flights (except to/from Puerto Rico).

Fees

• $150 per child, each way, in addition to the ticket price.

Services Included

• Dedicated JetBlue crew supervision throughout the airport and during the flight.
• Early boarding so the child can get settled.
• Escort to and from the aircraft by JetBlue personnel.
• Verification and release only to pre-designated guardians upon arrival.

Parents or guardians must remain at the airport until the flight has departed.

🔁 Cancellation and Refund Policies: Flexibility When You Need It Most

JetBlue offers different cancellation and refund options based on fare type.

Blue Basic Fares

• Non-refundable and non-changeable.
• No credit issued if canceled voluntarily.
• Exception: A travel credit may be offered if canceled within 24 hours of booking and booked at least 7 days before departure.

Blue, Blue Extra, and Mint Fares

• Can be canceled without a fee.
• You receive a travel credit valid for 12 months from the date of issue.

Refundable Fares

• Fully refundable to the original form of payment.
• Must be canceled before scheduled departure.

Same-Day Cancellations

• Available for Blue, Blue Extra, and Mint fares.
• Fee: $75 (waived for Mosaic members).
• Must request cancellation prior to scheduled departure.

Refund Process

• Refunds to credit cards typically processed within 7 business days.
• Travel credits issued immediately and stored in the travel bank.

📅 Date Change Policies: Adjusting Your Plans Made Easy

One of JetBlue’s key strengths is its relatively flexible change policies.

Blue Basic Fares

• Changes are not permitted.
• If you miss your flight, the entire value is forfeited.

Blue, Blue Extra, and Mint Fares

• No change fees.
• Only the fare difference applies if your new flight costs more.
• If the new flight is cheaper, you receive a travel credit for the difference.

Same-Day Changes

• Available on all Blue, Blue Extra, and Mint fares for $75 (waived for Mosaic members).
• Requests must be made on the day of travel, beginning at midnight in your flight’s departure city.

🛫 Check-In Policies: Getting You Ready for Takeoff

Online and Mobile Check-In

• Opens 24 hours before departure.
• Closes 40 minutes before domestic flights and 60 minutes before international flights.

Airport Check-In

• Recommended arrival: 2 hours before domestic flights, 3 hours before international flights.
• Check-in counters close 40 minutes before domestic and 60 minutes before international flights.

Self-Service Kiosks

Available at most airports for:

• Printing boarding passes
• Checking bags
• Changing seats

Boarding Process

JetBlue uses a group boarding system, assigned at check-in based on seat assignment and special needs. Mosaic members and Mint customers board earlier.

🪑 Seat Selection and Upgrades

Standard Seat Selection

• Included with Blue, Blue Extra, and Mint fares.
• Blue Basic passengers can choose a seat for a fee or receive a seat assignment at check-in.

Even More Space Seats

• Extra legroom (up to 7 inches additional pitch).
• Early boarding privileges.
• Access to overhead bin space earlier.

Mint Upgrades

• Available on select transcontinental and Caribbean routes.
• Private suites, lie-flat seats, premium dining.

🐶 Pet Policies: Traveling with Your Furry Friend

JetBlue allows small pets in-cabin but does not accept pets as checked baggage or cargo.

In-Cabin Pets

• Cats and dogs only.
• Combined weight with carrier: Up to 20 lbs (9 kg).
• Carrier must fit under the seat.

Fees

• $125 each way per pet.

Restrictions

• Maximum of six pets per flight.
• Pets are not allowed on flights to/from Trinidad & Tobago, Jamaica, Barbados, or the UK.

Carrier Requirements

• Maximum dimensions: 17 x 12.5 x 8.5 inches.
• Must be leak-proof and well-ventilated.

🦽 Accessibility and Special Assistance Services

JetBlue provides extensive support for travelers with disabilities or medical needs.

Wheelchair and Mobility Assistance

• Available at all airports JetBlue serves.
• Request during booking or check-in.

Pre-Boarding for Passengers with Disabilities

• Offered at the gate for passengers needing extra time or assistance.

Service Animals

• Only trained service dogs are accepted in-cabin.
• Emotional support animals are not permitted.

Medical Equipment

• Portable oxygen concentrators allowed with prior approval.
• Passengers should notify JetBlue at least 48 hours in advance if traveling with certain medical devices.

🎒 Traveling with Children and Infants

JetBlue makes family travel easier with several family-friendly policies.

Lap Infants

• Children under 2 can travel on an adult’s lap for free on domestic flights.
• On international flights, taxes and fees still apply.

Child Safety Seats

• FAA-approved car seats are allowed on board if a separate seat is purchased.
• Booster seats are not permitted during taxi, takeoff, and landing.

Strollers and Car Seats

• Checked for free at the ticket counter or gate.

Family Boarding

• Families with children under 2 may board early after Mosaic and Mint passengers.

🍽️ In-Flight Experience and Amenities

Complimentary Snacks and Drinks

• Unlimited free brand-name snacks.
• Complimentary non-alcoholic beverages.

Buy Onboard Options

• Fresh food items for purchase on longer flights.
• Alcoholic beverages available for purchase; complimentary in Mint.

In-Flight Entertainment

• Free high-speed Wi-Fi (“Fly-Fi”) on most aircraft.
• Free DIRECTV® and SiriusXM® Radio at every seat.
• Free movies on demand.

Power Outlets

• Available at every seat in Mint and select Even More Space seats.
• USB ports on most aircraft.

⚖️ Contract of Carriage and Passenger Rights

JetBlue’s Contract of Carriage outlines important passenger rights and airline obligations.

Overbooking and Denied Boarding

• Compensation provided if denied boarding involuntarily, as per DOT regulations.
• Volunteers sought first before bumping passengers involuntarily.

Delays and Cancellations

• Rebooking on next available JetBlue flight at no extra cost.
• Compensation or travel credits may be offered depending on the cause of the disruption.

Tarmac Delays

• Food, water, and access to lavatories provided after two hours.
• Passengers may deplane after three hours if safe and feasible.

🌐 TrueBlue Loyalty Program

JetBlue’s loyalty program, TrueBlue, rewards frequent flyers generously.

Earning Points

• Earn points based on dollars spent, not miles flown.
• Extra points for booking directly on JetBlue.com and for Mosaic members.

Mosaic Status

• Earned by earning 15,000 qualifying points or flying 30 segments and earning 12,000 points in a calendar year.
• Benefits include:
  • Free same-day changes and standby
  • Two free checked bags
  • Early boarding
  • Expedited security

Redeeming Points

• Points can be redeemed for any JetBlue-operated flight with no blackout dates.
• Taxes and fees (as low as $5.60 each way) apply.

💡 Prohibited and Restricted Items

JetBlue follows TSA and international guidelines regarding items permitted on flights.

Prohibited Items

• Explosives, flammable items, and corrosives.
• Large lithium-ion batteries (>160 Wh) not permitted in either cabin or checked baggage.

Restricted Items

• Liquids over 3.4 ounces in carry-on bags.
• Self-defense sprays and certain sporting goods must be checked.

✅ Final Tips for Flying with JetBlue

• Book early for the best seat availability and prices.
• Check in online or via the app to avoid lines at the airport.
• Know your fare type, especially if booking Blue Basic, to avoid surprises.
• Take advantage of TrueBlue points, and consider Mosaic status if you travel frequently.
• Pack lightly, and remember size and weight restrictions on both carry-on and checked bags.

Bring a device, as in-flight entertainment is streamed directly to personal devices.