1. Baggage Policy

Checked Baggage Allowance Singapore Airlines offers a generous baggage allowance based on travel class and route:

• Economy Class: 30 kg (Weight Concept)
• Premium Economy Class: 35 kg
• Business Class: 40 kg
• First/Suites Class: 50 kg

For flights to/from the U.S. and other Piece Concept routes:

• Economy Class: 2 pieces (up to 23 kg each)
• Business/First/Premium Economy: 2 pieces (up to 32 kg each)

Cabin Baggage Allowance

• Economy & Premium Economy: 1 piece (up to 7 kg)
• Business, First, Suites: 2 pieces (up to 7 kg each)

Small personal items such as handbags, laptops, and duty-free shopping bags are also allowed within size restrictions.

Excess Baggage Excess baggage fees vary depending on route and weight. Passengers can pre-purchase excess baggage online at discounted rates.

2. Unaccompanied Minors Policy

Eligibility

• Children aged 5 to 17 traveling alone may use the Unaccompanied Minor (UMNR) service.
• Mandatory for children aged 5–11.

Booking Requirements

• Must be booked through Singapore Airlines reservations.
• Required documents include ID/passport, guardian details, and consent forms.

Services Provided

• Assistance during check-in, boarding, inflight, and arrival
• Dedicated staff escort and handover to designated guardian at destination
• Lounge access where available

3. Check-In & Check-Out Policies

Online Check-In

• Opens 48 hours and closes 1.5 hours before departure.

Mobile App Check-In

• Available via the SingaporeAir mobile app.

Airport Check-In

• Counters typically open 3 hours before departure and close 60 minutes before take-off.

Self-Service Kiosks

• Available at select international airports for check-in, bag tags, and boarding pass printing.

Check-Out/Arrival

• Efficient immigration assistance at Changi Airport
• Dedicated First & Business Class arrival services

4. Carry-On & Prohibited Items

Allowed Items

• Liquids in containers up to 100ml (packed in a 1-liter clear zip-lock bag)
• Medications, baby food, and special dietary items

Prohibited Items

• Explosives, flammable liquids, sharp objects, self-defense items
• For detailed list, refer to IATA and Singapore Airlines guidelines

5. Visa Assistance and Travel Documentation

General Policy

• It is the responsibility of the traveler to ensure they have valid passports, visas, and other documentation.

Visa Services

• Through third-party platforms, SIA provides optional visa assistance for eligible destinations.

Travel Advisory Updates

• Regular travel advisories and entry requirements are available on the SIA website.

6. Major Routes and Network Coverage

Global Destinations Singapore Airlines connects passengers to over 130 destinations across Asia, Europe, North America, Oceania, and Africa. Some key routes include:

• Asia: Tokyo, Hong Kong, Seoul, Bangkok, Delhi, Beijing
• Europe: London, Paris, Frankfurt, Zurich, Amsterdam
• Oceania: Sydney, Melbourne, Auckland
• North America: New York, Los Angeles, San Francisco, Seattle
• Africa: Johannesburg, Cape Town

Changi Airport Hub Singapore Changi Airport serves as a major international gateway and SIA’s primary hub.

7. Pet Policy

Cabin Travel

• Not permitted (with the exception of service animals)

Checked Baggage/Cargo

• Pets must travel as checked baggage or cargo
• Requires advance booking and compliance with destination requirements
• Pet containers must meet IATA specifications

Service Animals

• Guide dogs are allowed in the cabin on select routes

8. Cancellation Policy

Ticket Types & Refundability

• Non-Refundable Tickets: Special fares and some discounted tickets
• Refundable Tickets: Higher fare classes allow full/partial refunds

Cancellation Fees

• Varies depending on fare rules, route, and time of cancellation
• Fee waiver for extenuating circumstances like medical emergencies (proof required)

How to Cancel

• Through “Manage Booking” online or customer service

9. Refund Policy

Eligibility

• Refunds processed to original payment method
• Non-refundable tickets may get airport taxes refunded

Time Frame

• Typically processed within 4–6 weeks
• Expedited options available in some markets

10. Date Change Policy

Flexible Booking

• SIA offers various fare types with different levels of flexibility
• Premium fare types allow date changes with minimal/no fee

Rebooking Process

• Through “Manage Booking” section online
• Fare difference may apply

COVID-19 Flexibility

• Extended validity and change flexibility available for tickets booked during pandemic

11. Special Assistance & Medical Needs

Wheelchair & Mobility Assistance

• Request at least 48 hours before departure

Medical Cases

• MEDA clearance may be required
• Oxygen, stretcher, and other services available

Pregnancy Travel

• No restrictions up to 28 weeks
• 29–36 weeks: Medical certificate required
• 37+ weeks: Not permitted to fly

12. In-Flight Services & Meals

Meal Services

• Complimentary meals and beverages in all classes
• Regional and international cuisines available

Special Meals

• Must be requested at least 24 hours before departure
• Includes vegetarian, vegan, halal, kosher, diabetic, gluten-free, and more

In-Flight Entertainment

• KrisWorld system with 1000+ options: movies, music, TV shows, games
• Available in all cabins

13. Frequent Flyer Program: KrisFlyer

Membership Tiers

• KrisFlyer Member, Silver, Gold, PPS Club

Earning Miles

• Earn on SIA, Scoot, and partner airlines
• Also on hotels, car rentals, dining, and shopping

Redeeming Miles

• Flights, upgrades, hotel stays, and KrisShop purchases

Benefits

• Lounge access, extra baggage, priority boarding/check-in

14. Involuntary Flight Disruptions

Flight Cancellations or Delays

• Rebooking on next available flight
• Meals and accommodations provided depending on delay duration

Denied Boarding

• Compensation per international and local aviation regulations

Conclusion Singapore Airlines stands out as a global benchmark for customer-centric air travel. Its robust set of policies ensures a smooth experience whether you’re traveling for business, leisure, or special needs. With flexible fare rules, generous baggage allowances, and attentive service, Singapore Airlines continues to be a top choice for discerning flyers worldwide. For the most updated information, always refer to Singapore Airlines’ official website or contact their customer service before your journey.