Carry-On Baggage

• Economy Class: One carry-on bag up to 10 kg (22 lbs) + one personal item (e.g., laptop bag, purse)
• Premier Class: Two carry-on items with a combined weight not exceeding 18 kg (39 lbs)
• Maximum dimensions: 55 cm x 40 cm x 25 cm

Checked Baggage

• Domestic Flights (Economy): One bag up to 25 kg (55 lbs)
• International Flights (Economy): One bag up to 23 kg (50 lbs)
• Premier Class: Two bags, each up to 32 kg (70 lbs)
• Dimensions for each checked bag: Maximum 158 cm (length + width + height)

2. Extra Baggage Policy

If your baggage exceeds the allowed weight or you need to carry extra items, Aeromexico charges additional fees:

• Extra Piece: Charges vary from USD 55 to USD 150 depending on route and season
• Overweight Fee: USD 30–100
• Oversized Fee: USD 100–200

Advance booking of extra baggage online often comes with discounts compared to airport prices.

3. What You Can Carry On Board

Aeromexico follows international aviation safety rules for carry-on items. Prohibited items include:

• Sharp objects (knives, scissors)
• Liquids over 100 ml (in hand baggage)
• Firearms and ammunition (unless declared and properly packed)

Allowed items include:

• Personal medications
• Baby food or formula (if traveling with infants)
• Electronic devices like laptops, tablets, and phones
• Small musical instruments (must meet carry-on size limits)

4. Visa and Travel Documentation

Aeromexico passengers are responsible for holding valid travel documents:

• For Mexico: A valid visa (if applicable), FMM (Forma Migratoria Múltiple), and passport
• For International Travel: Valid passport, visa (if required), return ticket, and proof of accommodation

Aeromexico recommends checking destination-specific requirements well in advance, as failure to comply may result in denied boarding.

5. Check-In and Check-Out Policy

Online Check-In:

• Available 24 hours before departure
• Closes 1 hour before domestic flights and 90 minutes before international flights
• Boarding pass can be downloaded or sent to your mobile

Airport Check-In:

• Recommended arrival: 2 hours (domestic), 3 hours (international)
• Check-in counters close 45 minutes before domestic and 60 minutes before international flights

Self Check-In Kiosks:

• Available at major airports for quick check-in and baggage tag printing

6. Unaccompanied Minor Policy

Aeromexico offers a specialized service for minors traveling alone:

Eligibility:

• Mandatory for children aged 5 to 13 traveling alone
• Optional for ages 14–17

Booking:

• Must be booked in advance through customer service
• Not available through the online booking system

Services Include:

• Airport escort during boarding and arrival
• In-flight supervision
• Coordination with the receiving adult at the destination

Fees:

• USD 150–200 per route

7. Pet Policy

Aeromexico allows pets on board under specific conditions:

In-Cabin Travel:

• Small cats and dogs (max 9 kg including carrier)
• Must remain in approved pet carriers
• Carrier dimensions: Max 40 cm x 30 cm x 20 cm
• Fee: USD 100–130 depending on route

Checked Baggage (Pet as Luggage):

• Available for larger pets
• Requires approved kennel, health certificates, and prior notice
• Max combined weight: 45 kg

Cargo Service:

• Used when pet and carrier exceed allowed limits

Service Animals:

• Permitted free of charge with appropriate documentation

8. Cancellation Policy

Cancellation terms vary based on fare type:

• Basic Fares: Non-refundable
• Classic and AM Plus: Refundable with a fee
• Premier Class: Fully refundable or cancellable with minimal fees

Cancellations must be made at least 3 hours prior to departure.

9. Refund Policy

Refund Eligibility:

• Based on fare rules
• Taxes and surcharges may be refunded for non-refundable tickets

Refund Process:

• Refunds issued to original payment method
• Timeframe: 7–20 business days depending on bank

How to Request:

• Online through “Manage My Booking”
• Customer service assistance available via phone or email

10. Date Change and Rebooking Policy

Change Fees:

• Depend on fare class and route
• Basic fare: Often not eligible for changes
• AM Plus and Premier: Flexible with little to no fee

Rebooking Process:

• Online or through customer support
• Fare difference may apply

Same-Day Change:

• Subject to seat availability
• Fee applies for domestic and international routes

11. Major Routes Covered by Aeromexico

Aeromexico offers over 90 destinations in 25+ countries. Major routes include:

Domestic:

• Mexico City – Guadalajara
• Mexico City – Monterrey
• Cancun – Mexico City

North America:

• Mexico City – New York
• Mexico City – Los Angeles
• Monterrey – Houston

Europe:

• Mexico City – Madrid
• Mexico City – Paris
• Mexico City – London

Asia:

• Mexico City – Tokyo (temporarily suspended or seasonal)

Latin America:

• Mexico City – Lima
• Mexico City – Bogotá
• Mexico City – Buenos Aires

12. Loyalty Program: Club Premier

Aeromexico’s frequent flyer program offers multiple benefits:

Earning Points:

• Based on fare, destination, and membership tier

Membership Tiers:

• Club Premier, Gold, Platinum, and Titanium

Redemption Options:

• Flights, seat upgrades, lounge access, partner purchases

Partners:

• SkyTeam alliance members like Delta, Air France, KLM, Korean Air

13. Onboard Services and Inflight Entertainment

Seat Features:

• Ergonomic seats, USB ports, adjustable headrests

Inflight Entertainment:

• Screens on long-haul flights
• Movies, TV, music, games
• Content available in English and Spanish

Wi-Fi:

• Available on select international flights
• Charges apply based on duration and usage

Food & Beverages:

• Complimentary snacks on domestic routes
• Hot meals on long-haul international flights

14. Special Assistance Policy

Aeromexico provides accessibility services for passengers with specific needs:

Wheelchair Assistance:

• Requestable during booking or 48 hours before departure

Medical Conditions:

• MEDIF form required for oxygen or stretchers

Traveling While Pregnant:

• No certificate needed up to 7 months
• Medical clearance required beyond 28 weeks

Senior Travelers:

• Priority boarding and staff assistance available

15. Travel Insurance

Offered during the booking process, covers:

• Trip cancellations or delays
• Medical emergencies
• Lost or delayed baggage

Conclusion

Aeromexico Airlines stands out for its customer-friendly policies, widespread global network, and commitment to passenger comfort. Whether you’re traveling with children, pets, or managing an international itinerary, understanding these key policies ensures a hassle-free journey. For up-to-date and personalized details, always refer to the official Aeromexico website or contact customer service directly.