1. Baggage Policy

Cathay Pacific offers a clear baggage policy designed to accommodate different travel classes and needs.

Carry-On Baggage:

• Economy Class: 1 piece up to 7kg (15lbs)
• Premium Economy: 1 piece up to 7kg
• Business Class: 1 piece up to 10kg (22lbs)
• First Class: 1 piece up to 15kg (33lbs)
• Additionally, all passengers may bring one small personal item (laptop bag, handbag, or small backpack).

Checked Baggage: The checked baggage allowance depends on the travel route and fare class:

• Economy Class: 30kg (66lbs)
• Premium Economy: 35kg (77lbs)
• Business Class: 40kg (88lbs)
• First Class: 50kg (110lbs)

Certain routes follow a piece-concept (e.g., flights to/from the Americas), usually allowing two bags of up to 23kg (Economy) or 32kg (Premium Economy and above).

Excess Baggage Fees: Extra baggage fees vary by route and weight. Passengers can prepay online at a discount or pay at the airport.

2. Unaccompanied Minor Policy

Cathay Pacific ensures the safety and comfort of young travelers flying alone.

Eligibility:

• Children between 6 and 17 years traveling alone must be registered as unaccompanied minors.
• Children under 6 years must travel with an adult.

Service Includes:

• Escort from check-in to the boarding gate
• Supervision during flight
• Assistance at arrival, including immigration and baggage claim

Parents or guardians must remain at the airport until the flight departs. Arrival airport pickup must be pre-arranged.

Fees vary depending on the route.

3. Extra Baggage Policy

Passengers needing additional baggage can purchase more online or at the airport.

Online Discounts:

• Discounts of up to 20% are available for pre-booked excess baggage.
• Prices depend on the zone of travel and weight (usually per kg).

Special Baggage Items:

• Sports equipment, musical instruments, and large items may incur additional fees.
• Advance notification is recommended for large items.

4. Carry-On Restrictions: What You Can Bring Onboard

In addition to your carry-on baggage and personal item, passengers can carry:

• Duty-free items
• Medication (with prescription if necessary)
• Infant food/milk
• Collapsible strollers (may be checked at the gate)

Prohibited Items:

• Sharp objects
• Explosives, flammable materials
• Liquids over 100ml in carry-on

All items must comply with security regulations.

5. Visa and Travel Documents

Cathay Pacific does not manage visa processing but advises passengers to check visa requirements well before departure.

Key Points:

• Passengers must carry valid passports and required visas.
• Some countries require proof of return tickets.
• Check IATA Travel Centre or Cathay’s website for travel restrictions.

6. Check-In and Check-Out (Arrival) Procedures

Check-In Options:

• Online: Available 48 hours to 90 minutes before departure
• Airport Counters: Open 2–3 hours before departure
• Mobile App: Offers check-in and boarding pass

Check-Out (Arrival):

• Baggage retrieval and immigration clearance
• Use of e-gates is available in some destinations

7. Major Routes and Destinations

Cathay Pacific is based in Hong Kong and operates flights globally:

Popular Destinations:

• Asia: Tokyo, Bangkok, Singapore, Manila, Jakarta, Seoul
• Europe: London, Frankfurt, Paris, Zurich
• North America: New York, Los Angeles, Vancouver, Toronto, San Francisco
• Oceania: Sydney, Melbourne, Auckland
• Middle East: Dubai, Tel Aviv

Cathay covers 80+ destinations across 30+ countries.

8. Pet Policy

Cathay Pacific does not allow pets in the cabin (except service animals).

Transport Options:

• Pets are transported as cargo or checked baggage depending on the route.
• Must be in airline-approved carriers
• Advance booking is mandatory

Documentation Required:

• Health certificate
• Vaccination records
• Import/export permits (depending on destination)

9. Cancellation Policy

Passengers can cancel bookings based on fare type.

Refundable Tickets:

• Cancellable online or via customer service
• Refunds processed to original payment method

Non-Refundable Tickets:

• Subject to cancellation fees
• Taxes and certain charges may still be refundable

Travel insurance is recommended to cover emergencies or medical issues.

10. Refund Policy

Refund requests can be submitted via Cathay Pacific’s website.

Processing Time:

• 7–20 business days
• Depends on payment method and bank

Refunds are subject to fare conditions and cancellation timing.

11. Date Change / Rebooking Policy

Cathay allows flexibility to change travel dates for most fare types.

Online Changes:

• Available through “Manage Booking”
• Subject to availability and fare difference

Fees:

• Based on fare class
• Waived for certain promotional periods or elite members

12. Onboard Services and Entertainment

Cathay Pacific offers a premium in-flight experience:

Entertainment:

• StudioCX system offers movies, TV shows, games, and music
• Personal screens in all classes

Meals:

• Complimentary meals and beverages
• Special meals available (must be requested 24 hours in advance)

Wi-Fi:

• Available on select aircraft
• Charged by data package or duration

13. Travel Classes and Benefits

Cathay Pacific offers four travel classes:

Economy:

• Standard seating, meals, entertainment

Premium Economy:

• Wider seats, priority boarding, more baggage

Business Class:

• Lie-flat seats, lounge access, gourmet meals

First Class:

• Suites, premium wines, exceptional service

14. Special Assistance Services

Cathay provides extensive services for passengers needing assistance:

• Wheelchair services
• Visual or hearing-impaired support
• Special meals for medical or religious needs
• Priority boarding

Requests must be made at least 48 hours before departure.

15. Frequent Flyer Program – Asia Miles and Marco Polo Club

Asia Miles:

• Earn miles on Cathay and partners
• Redeem for flights, upgrades, and more

Marco Polo Club:

• Four membership tiers: Green, Silver, Gold, Diamond
• Benefits: Lounge access, extra baggage, priority services

Conclusion

Cathay Pacific’s policies are structured to provide convenience, comfort, and flexibility for global travelers. From generous baggage allowances to special services for families and pets, Cathay Pacific ensures a pleasant experience at every step. Always check the latest updates on their website or mobile app before travel.

Let us know if you’d like help with booking, visa checks, or real-time travel updates!