1. Baggage Policy

Checked Baggage Allowance

Lufthansa’s checked baggage allowance depends on the travel class, route, and fare type:

• Economy Class: 1 bag up to 23 kg (50 lbs)
• Premium Economy: 2 bags up to 23 kg (50 lbs) each
• Business Class: 2 bags up to 32 kg (70 lbs) each
• First Class: 3 bags up to 32 kg (70 lbs) each

Dimensions must not exceed 158 cm (62 in) total (L+W+H).

Cabin Baggage Allowance

• Economy & Premium Economy: 1 carry-on up to 8 kg (17 lbs)
• Business & First Class: 2 carry-ons up to 8 kg each

In addition to cabin baggage, passengers may bring one personal item (laptop bag, handbag, etc.).

Excess Baggage

Fees apply for overweight or additional baggage. Passengers can prepay for extra baggage online at discounted rates. Charges vary depending on zone and weight.

2. Carry-On Restrictions

Items such as liquids (max 100 ml per container, stored in a transparent 1L bag), sharp objects, and certain batteries are restricted. Electronic devices must be screened. Power banks are allowed in hand baggage with restrictions.

3. Unaccompanied Minor Policy

Eligibility

• Children aged 5–11 traveling alone must use Lufthansa’s Unaccompanied Minor (UM) service.
• Children aged 12–17 can travel alone or use the UM service optionally.

Booking Requirements

• Must be booked through the Lufthansa service center or travel agent
• Requires completion of a handling advice form and a valid ID or passport
• Parents/guardians must remain at the airport until the flight departs

Services Provided

• Special check-in and lounge areas (at select airports)
• Supervision by Lufthansa staff from check-in to arrival
• Priority boarding and dedicated cabin crew support

4. Check-In Policy

Online Check-In

• Opens 23 hours before departure
• Accessible via Lufthansa website, app, or airport kiosks

Airport Check-In

• Recommended to arrive at least 2–3 hours before departure
• Dedicated counters for premium class passengers

Mobile Boarding Pass

Accepted at most airports, allowing paperless boarding.

5. Visa & Travel Documents

Lufthansa does not issue visas but provides support via visa check tools and links to embassy sites. Travelers are responsible for valid documentation based on destination:

• Passport must be valid for 6+ months
• Visa/ESTA/eTA where required
• Health documents such as vaccination certificates (where applicable)

6. Major Routes and Network

Lufthansa connects over 200 destinations in more than 80 countries, including:

• North America: New York, Los Angeles, Chicago, Toronto, San Francisco
• Asia: Tokyo, Delhi, Beijing, Singapore, Bangkok
• Europe: London, Paris, Rome, Vienna, Zurich
• Middle East & Africa: Dubai, Johannesburg, Cairo, Tel Aviv

Its hubs include Frankfurt (FRA) and Munich (MUC).

7. Pet Policy

In-Cabin Pet Travel

• Small cats and dogs (max weight: 8 kg including carrier) can travel in the cabin
• Carrier must fit under the seat (max dimensions: 55 x 40 x 23 cm)
• Prior registration is mandatory

Pet in Cargo

• Larger pets must travel in the cargo hold in IATA-compliant kennels
• Requires advance booking and a vet health certificate
• Lufthansa Cargo also offers Animal Lounge services for care during transit

Restricted Breeds

Some snub-nosed dog breeds may be restricted due to health concerns.

8. Cancellation Policy

Voluntary Cancellations

• Fees depend on fare conditions
• Flex fares allow free cancellation
• Saver and Light fares often non-refundable

Involuntary Cancellations

• Full refund or rebooking option in case of cancellations by Lufthansa
• Compensation may be available under EU Regulation 261/2004

9. Refund Policy

Refunds must be requested via Lufthansa’s online refund portal or customer support.

• Full or partial refund based on fare type
• Airport taxes refunded for non-refundable tickets
• Refund processed to original payment method within 7–20 days

10. Date Change Policy

Change Fees

• Vary based on fare type
• Economy Light fares often non-changeable
• Flex fares may allow free changes

How to Change

• Via Lufthansa website/app under “My Bookings”
• Additional fare difference may apply

COVID-19 Adjustments

• Temporary flexibility policies may still apply depending on ticket date

11. Special Assistance Services

Lufthansa supports travelers with medical needs, disabilities, or mobility restrictions.

Wheelchair Assistance

• Available upon request 48 hours before departure
• Provided from check-in to boarding

Passengers with Hearing/Sight Impairments

• Assistance at boarding and deplaning
• Crew briefed in advance for special needs

Medical Support

• MEDA form required for oxygen/stretcher requests
• Lufthansa Medical Operation Center supports passengers with medical conditions

12. In-Flight Experience

Meals and Beverages

• Complimentary meals and drinks in all classes
• Special meals (vegetarian, diabetic, kosher, etc.) available with 24-hour notice

In-Flight Entertainment

• Personal screens with 1000+ hours of movies, TV, music
• Available in multiple languages
• USB ports and in-seat power outlets on long-haul flights

Wi-Fi

• FlyNet Wi-Fi available on most long-haul and some short-haul flights
• Paid service with various data packages

13. Loyalty Program: Miles & More

Lufthansa’s loyalty program rewards frequent travelers:

Membership Tiers

• Member, Frequent Traveller, Senator, HON Circle

Benefits

• Priority check-in, lounge access, extra baggage, upgrades
• Earn miles on flights, hotels, rental cars, and retail purchases
• Miles redeemable for flights, upgrades, or partner services

14. Code Share and Partner Airlines

As a member of the Star Alliance, Lufthansa partners with airlines like United, Singapore Airlines, Air Canada, and Thai Airways.

Benefits

• Seamless travel and check-in across partner airlines
• Single ticket and baggage handling for multiple-leg journeys

15. Travel Insurance

Lufthansa offers optional travel insurance through partners:

• Coverage includes medical emergencies, cancellations, baggage loss, and trip delays
• Available during the booking process

Conclusion

Lufthansa Airlines’ policies reflect its commitment to providing a safe, comfortable, and customer-focused experience. Whether you’re traveling with pets, children, or special needs, Lufthansa offers extensive support. From flexible ticket options to global connectivity and premium in-flight services, passengers can enjoy peace of mind knowing they are flying with one of the world’s most reputable airlines. For the latest updates, always consult the official Lufthansa website or contact customer service.