1. Baggage Policy

Carry-On Baggage
SWISS permits passengers to carry one piece of hand baggage in Economy Class and two pieces in Business and First Class. The standard dimensions are 55 x 40 x 23 cm, and the weight must not exceed 8 kg per piece. Additionally, passengers are allowed one personal item, such as a laptop bag or handbag.

Checked Baggage
Baggage allowances depend on the travel class:

• Economy Class: 1 piece up to 23 kg
• Business Class: 2 pieces up to 32 kg each
• First Class: 3 pieces up to 32 kg each

Excess Baggage
Extra baggage or overweight items are subject to additional fees. Charges vary depending on destination and are generally higher for intercontinental flights.

Special Baggage
Items such as sports equipment and musical instruments can be transported either as part of the free baggage allowance or for an extra charge, depending on size and weight.

2. Unaccompanied Minor Policy

SWISS provides a dedicated service for children aged 5 to 11 traveling alone. This Unaccompanied Minor (UMNR) service ensures that children are cared for from departure to arrival.

• Age Limits: Mandatory for 5–11 years old. Optional for 12–17 years old.
• Booking: Must be done through SWISS Service Centers.
• Fees: Varies by route and ranges between 60–150 CHF per direction.
• Requirements: Parents must provide valid identification and remain at the airport until the flight departs.

3. Cancellation and Refund Policy

Refund Eligibility
Refund policies depend on the fare type selected. Refundable tickets allow full or partial refunds, while non-refundable tickets only allow taxes to be reclaimed.

Cancellation Methods
Cancellations can be done via:

• Official SWISS website
• Customer service helpline
• Travel agent (if booked through them)

Cancellation Charges
Fees apply depending on the ticket type. Flex fares have lower or no cancellation fees.

4. Date Change Policy

Modifications
Date changes are allowed on most fare types. Some fares may require a fee and payment of any fare difference.

Same-Day Changes
Passengers can request same-day flight changes subject to availability and applicable charges.

How to Change
Changes can be made via:

• Manage Booking section on the website
• SWISS customer care
• Travel agents

5. Check-In Policy

Online Check-In
Available 23 hours before departure. Passengers can select seats and print boarding passes or receive mobile passes.

Airport Check-In
Counter check-in opens 2–3 hours before departure. SWISS also offers self-check-in kiosks at major airports.

Check-In Deadlines

• Short-haul: 45 minutes before departure
• Long-haul: 60 minutes before departure

6. Onboard Carry Items Policy

Permissible items include:

• Food and baby products
• Duty-free purchases
• Reading materials
• Medical devices (with prior approval)

Prohibited items include:

• Sharp objects
• Flammable materials
• Lithium batteries above certain wattage without prior permission

7. Visa and Travel Documents

SWISS does not handle visa processing but advises all passengers to:

• Carry valid passports
• Confirm visa requirements based on nationality and destination
• Comply with health and vaccination regulations

8. Major Routes Covered by SWISS

SWISS operates both domestic and international routes, with Zurich and Geneva as primary hubs. Key destinations include:

• Europe: London, Paris, Berlin, Rome
• Asia: Bangkok, Hong Kong, Tokyo, Mumbai
• Americas: New York, Chicago, São Paulo
• Africa & Middle East: Johannesburg, Dubai, Tel Aviv

9. Pet Policy

Cabin Travel
Small dogs and cats (max weight 8 kg including container) are allowed in the cabin.

Checked Baggage or Cargo
Larger pets travel as checked baggage or cargo. Specific regulations apply depending on breed, destination, and temperature conditions.

Booking
Must be arranged at least 48 hours before departure.

Charges
Fees depend on route and size of the pet.

10. In-Flight Entertainment and Services

Entertainment
Passengers can enjoy:

• Movies, TV shows, music
• Language options
• Interactive games for children

Wi-Fi Services
Available on most long-haul aircraft. Charges apply.

Meals
Complimentary meals and beverages are offered. Special meals (e.g., vegetarian, gluten-free) must be requested 24 hours prior.

11. Travel Insurance

SWISS recommends purchasing travel insurance to cover:

• Trip cancellations
• Lost baggage
• Medical emergencies

Insurance can be added during booking through partner providers.

12. Special Assistance Services

SWISS provides services for passengers with:

• Reduced mobility
• Visual or hearing impairments
• Medical conditions

Request must be made at least 48 hours before departure.

13. Frequent Flyer Program – Miles & More

Members earn miles on every flight and benefit from:

• Priority check-in
• Lounge access
• Extra baggage allowance

Tier levels include: Member, Frequent Traveller, Senator, HON Circle.

14. COVID-19 and Health Regulations

SWISS adheres to current international regulations. Travelers must:

• Check latest travel advisories
• Carry vaccination or test proof when required
• Wear masks as per destination rules

15. Contact and Support Services

Customer Service
Available via:

• Phone
• Email
• Social media
• Airport counters

Feedback and Claims
Submit via official website for compensation or complaints.

Conclusion

Understanding the policies of Swiss International Air Lines ensures a smooth and efficient travel experience. Whether you’re booking your first flight or a frequent flyer, keeping track of baggage limits, cancellation terms, pet regulations, and other essential policies helps you plan your journey better.